Refund policy

When choosing your Chills Jewel please be mindful. No cancellations or changes can be made after purchase, as each piece will then made specific to the staple or custom design purchased. Items may only be returned for a full refund if the item is deemed faulty by the Chills Jeweller and is not able to be repaired or replaced. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at hello@chillsjewellery.com. Please note that returns will need to be sent to the following address: 208 Ponsonby Road, Auckland 1011, New Zealand

You can always contact us for any return question at hello@chillsjewellery.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All custom made pieces cannot be returned as they are made specific to the customers requests. We do offer exchanges up to the amount of the original purchase. Unfortunately, we cannot accept returns on sale items or gift cards. For an exchange inquiry please contact hello@chillsjewellery.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@chillsjewellery.com.