Refund policy

Please choose your CHILLS jewellery carefully. As our pieces are made in small quantities and custom pieces are made specifically to your requirements, cancellations or changes cannot be made after purchase.

Items may only be returned for a full refund if they are deemed faulty by the CHILLS jeweller and the fault cannot be repaired or the item replaced.

To be eligible for a return, your item must be unworn or unused and in its original condition and packaging. You'll also need your receipt or proof of purchase.

Custom Pieces & Commissions

Custom-made and commissioned pieces cannot be returned for a refund simply because you have changed your mind, as they are made specifically to your requirements.

We do offer exchanges up to the value of the original purchase. For exchange enquiries, please contact hello@chillsjewellery.com.

Damages & Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged or incorrect, so we can assess the issue and make it right.

How to Start a Return

Please contact hello@chillsjewellery.com before sending any item back. Returns must be approved in advance and sent to:

208 Ponsonby Road
Auckland 1011
New Zealand

If your return is approved, we'll provide instructions for sending your item back. Where applicable, refunds will be made to your original payment method within 10 business days of the return being approved.

Sale items and gift cards are non-returnable.