Repairs & Alterations

Email hello@chillsjewellery.com with an image of your item and a short description of the work you'd like done. Or use the form below to suggest a time for an in-store consultation at Bijoux Gallery, 208 Ponsonby Rd.

  • Repairs are currently only available to Auckland-based customers
  • We exclusively work with solid gold, sterling silver semi precious & precious gemstones
  • In-store consultations are by appointment only
  • Store hours are 10am-4pm weekdays and 10am-2pm Saturday

When would you visit the store?

FAQs

Do you offer free quotes?

Yes we do! We provide free quotes for all repairs, alterations and commissions.

What is Bijoux Gallery?

Bijoux Gallery is the Chills workshop, showroom and a family-owned jewellery business based on Ponsonby Rd since '88.

Can I post my repair to you?

Only of you have contacted hello@chillsjewellery.com prior and live in the Auckland region.

Why do you exclusively work with solid gold and silver?

There are many reasons why we work with solid gold and silver exclusively.

Plated jewellery is much less sustainable as it's difficult to maintain, repair, and recycle, leading to a much shorter lifespan.

Solid metals also hold more value and do not tarnish or discolour over time.

Additionally, sterling silver is hypoallergenic, meaning individuals with sensitive skin do not need to worry about long-term wear.

Do you offer re-sizing?

Yes! We offer one free re-size after purchase and if any future modifications are needed we offer discounted rates to best suit your jewel and the wearability.

How long do repairs usually take?

After solidifying your design with the jeweller, your piece can take from 1-2 weeks to complete + shipping time. This time may vary depending on how long it takes to source specific precious gemstones.

What are popular alterations?

Repairs options include anything from re-stringing pearls & fixing a clasp to more tricky soldering jobs, building up worn gold or re-tipping claw settings.

How do I care for my jewellery?

Each piece is handmade, please be aware slight variances can occur. The metal is solid & will not wear, but may tarnish overtime when exposed to chlorine, sulfur & cosmetics. Tarnish can be removed easily with home remedies or contact hello@chillsjewellery.com for a complimentary polish if need be.