Shipping & Returns
All CHILLS orders are dispatched from our workshop in Auckland, New Zealand.
Please note that we are currently only shipping to New Zealand and Australia.
If you have any questions or inquires about shipping or your order, please contact us at hello@chillsjewellery.com.
NEW ZEALAND
Flat fee of $7.50 on all orders around New Zealand.
Ready-to-ship pieces are dispatched within 2–3 working days of purchase.
Custom and commissioned pieces are made to order and require approximately 8–14 working days to be completed and packaged before dispatch.
Once your order has been shipped, you'll receive a confirmation email with tracking information. Orders typically arrive within 3–5 working days after dispatch.
AUSTRALIA
Flat fee of $40 on all orders around Australia.
Ready-to-ship pieces are dispatched within 2–3 working days of purchase, while custom and commissioned pieces require approximately 8–14 working days to be completed and packaged before dispatch.
Once your order has been shipped, you'll receive a confirmation email. Delivery times may vary depending on your location and shipping service.
Returns & Refunds
Please choose your CHILLS jewellery carefully. As our pieces are made in small quantities and custom pieces are made specifically to your requirements, cancellations or changes cannot be made after purchase.
Items may only be returned for a full refund if they are deemed faulty by the CHILLS jeweller and the fault cannot be repaired or the item replaced.
To be eligible for a return, your item must be unworn or unused and in its original condition and packaging. You'll also need your receipt or proof of purchase.
CUSTOM PIECES
Custom-made and commissioned pieces cannot be returned for a refund simply because you have changed your mind, as they are made specifically to your requirements.
We do offer exchanges up to the value of the original purchase. For exchange enquiries, please contact hello@chillsjewellery.com.
DAMAGES AND ISSUES
Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged or incorrect, so we can assess the issue and make it right.
HOW TO START A RETURN
Please contact hello@chillsjewellery.com before sending any item back. Returns must be approved in advance and sent to:
208 Ponsonby Road
Auckland 1011
New Zealand
If your return is approved, we'll provide instructions for sending your item back. Where applicable, refunds will be made to your original payment method within 10 business days of the return being approved.
Sale items and gift cards are non-returnable.