Frequently Asked Questions

Yes we do! We provide free quotes for all repairs, alterations and commissions.

After solidifying your design with the jeweller, your piece can take from 1-2 weeks to complete + shipping time. This time may vary depending on how long it takes to source specific precious gemstones.

After solidifying your design with the jeweller, your piece can take from 1-2 weeks to complete + shipping time. This time may vary depending on how long it takes to source specific precious gemstones.

Of course! Whether that be as simple as changing an earring hook, having a precious gemstone set or a laser engraved design added we would love to customise your piece.

Yes! We offer one free re-size after purchase and if any future modifications are needed we can offer discounted rates to best suit your jewels and the wearability.

There are a few ways to find out — take your favourite ring and measure the inside diameter in millimetres, from the measurement you are able to find out your size or visit your local jeweller to get your finger sized. In NZ and AU we use the alphabet system.

We refrain from offering silver or gold-plated pieces due to their inferior durability and longevity when compared to the easily recyclable and more sustainable solid metals that we exclusively use.

There are many reasons why we work with solid gold and silver exclusively.

Plated jewellery is much less sustainable as it's difficult to maintain, repair, and recycle, leading to a much shorter lifespan.

Solid metals also hold more value and do not tarnish or discolour over time.

Additionally, sterling silver is hypoallergenic, meaning individuals with sensitive skin do not need to worry about long-term wear.

Individuals with sensitive skin often question the hypoallergenic properties of sterling silver. For those prone to skin reactions, sterling silver can be an excellent choice. 

Each piece is handmade, please be aware slight variances can occur.

The metal is solid & will not wear, but may tarnish over time when exposed to chlorine, sulfur & cosmetics. Tarnish can be removed easily with home remedies or contact hello@chillsjewellery.com for a complimentary polish if need be.

For commissions, no cancellations or changes can be made after purchase, as each piece is made specifically for you.

Items may only be returned for a full refund if there is a fault in the item that is unable to be repaired. For more information visit our Shipping & Returns page.